Basic
$79$59 a month/ month
- Users
- 1
- Billed annuallyBilled monthly
- $59 a month$79
Where Housecall Pro stands, November 2026.
| Source | Rating | Reviews | Note |
|---|---|---|---|
| Trustpilot | 2.9 / 5 | 705 (156 in the last 12 months) | 56% five-star, 26% one-star; replies to 94% of negative reviews |
| Capterra | 4.7 / 5 | 2,700+ | As stated on Housecall Pro's own pricing page |
Who gets asked, and when.
Software review sites such as Capterra and G2 mostly hear from active users, often invited from inside the product while things are going well. Trustpilot is open to anyone, and people tend to go there when something has gone wrong: a billing dispute, a cancellation, a support ticket that stalled. That is why Trustpilot's distribution is split almost in two, with most reviews at five stars or one.
Read both the same way: the high score says the day-to-day product works for most shops; the low one tells you which moments to test before you commit, mostly billing, renewals and getting a person on the phone.
MO
Marcus Okafor1140 Fraser St · since Mar 2023
RepeatHistoryNotesPhotosInvoices
- 12 JunRekey, 4 doors$310
- 03 MarDeadbolt install, rear entry$185
- 19 NovEmergency lockout, 11:52 PM$89
- 02 AugKey fob programming$140
Note from Dane
Gate code 4417. Dog is friendly. Back door sticks in summer.
Why Housecall Pro review scores split
Inside Linq
Every job on one board.
Every call, text or web form lands on the board with a name, a number and a job type. Drag it onto a tech and the customer gets the ETA.
See every feature
The plans reviewers are paying for.
Essentials
$189$149 a month/ month
- Users
- 5
- Billed annuallyBilled monthly
- $149 a month$189
Max
$329$299 a month/ month
- Users
- 8, then $35 per user
- Billed annuallyBilled monthly
- $299 a month$329
Add-ons (CSR AI, Pipeline, Voice, Payroll and more)Billed monthly Not publishedBilled annually Not published
A lot of office in one box.
Job costing and review requests from the Basic plan, routes, GPS and QuickBooks Online sync on Essentials, consumer financing for US shops, and a polished mobile app. For a shop with someone at a desk to run it, there is a great deal of software for the money. Full price breakdown: Housecall Pro pricing.
Billing, renewals, support.
A quarter of Housecall Pro's Trustpilot reviews are one-star, and Trustpilot is where billing, renewal and support problems tend to surface. At least one October 2026 review reports a large price increase, and Housecall Pro's reply apologises for it. The company does not publish a price history, so get your add-on and renewal prices in writing.
Five things to check in the 14-day trial.
The add-on quote
Ask for written prices for every add-on you will use, especially CSR AI, Pipeline and Voice.
The renewal price
Get the price after any introductory deal and at the first renewal, in writing.
How to cancel
Find out the notice period and whether annual plans refund.
Support response
Open a real ticket and a chat during the trial and time the answers.
Your busiest day
Run a real day of jobs through the board, not the demo data.
Fourteen days. Your actual jobs.
Not a sandbox with fake customers in it. Put a real week through the board, answer real calls with it, and see what the Friday number looks like. Fourteen days, no card, cancel any day.
Housecall Pro review questions
Is Housecall Pro any good?
For many small home service shops, yes: the product scores 4.7 on Capterra by its own count. The 2.9 Trustpilot score reflects billing, renewal and support complaints more than the scheduling software itself.
Why is Housecall Pro rated low on Trustpilot?
Trustpilot is open to anyone and draws people who had a problem, so its reviews split: 56% five-star and 26% one-star. Product review sites that survey active users, like Capterra, score it much higher.
How much does Housecall Pro cost?
$79, $189 or $329 a month billed monthly for Basic, Essentials and Max, or $59, $149 and $299 billed annually. Add-ons are priced by quote.
What is a good Housecall Pro alternative?
Jobber for polish and a big app ecosystem, Workiz for phone-heavy shops, or a flat-price platform such as Linq with the AI receptionist included. See the best Housecall Pro alternatives.
Sources
Ratings from Trustpilot and the Capterra figure quoted on Housecall Pro's pricing page, read in November 2026. Capterra and G2 block automated reading, so their own pages were not checked. Prices in USD from the same pricing page.
Read the reviews. Then run a real week.
One flat bill for the whole crew, with the 24/7 AI receptionist included on Growth. Start free and judge it on your own jobs.
